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Mattress Collection Service

Mattress Collection Service

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Buyers Guide to Mattresses Offer available on selected lines
Offer available on selected lines only. T&C’s apply.

We can dispose of your old or unwanted mattress, when you purchase a new one from Next. Just add “Mattress Collection Service” when you make your purchase and we'll collect and recycle your old mattress when we deliver your new one.

Step 1 – Add the “mattress collection bag” to your shopping basket along with your new next mattress.
Step 2 – At the arrange delivery page after check out, select the earliest date available so that you receive the bag before the delivery of your new mattress. The bag will then be delivered/left safe by a Hermes courier.
Step 3 – Arrange delivery of your new next mattress (you’ll probably be able to arrange that date for a couple of days after you’ve had the bag). Our drivers will take away your old mattress when they arrive with your new one.
The mattress must be packed in the collection bag, in your home, prior to the arrival of the delivery/collection team. Please contact 0333 777 8999 if the bag is not received within 48hrs.


Mattress Collection Service
Overall Rating 3.5 out of 5 stars 3.5 / 5 based on 6 reviews.
Review Summary
  • 5 Stars (4)
  • 4 Stars (0)
  • 3 Stars (0)
  • 2 Stars (1)
  • 1 Star (1)

Feedback for Mattress Collection Service

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  • 23rd May 2022 Review rating - 5 out of 5.

    Great crew.know thier job.very friendly.


    Feefo Verified Review
  • 30th Mar 2022 Review rating - 5 out of 5.

    Bag arrived prior to delivery, was strong quality and easy to use.


    From Welshpool

    Feefo Verified Review
  • 31st Oct 2021 Review rating - 2 out of 5.

    Had to be reordered as the first one didn't appear! The customer service agent was very efficient and got me another before the old mattress was due to be collected


    Feefo Verified Review
  • 26th Oct 2021 Review rating - 1 out of 5.

    No collection service even when ordered. Had to keep chasing and was then told they could only pick the old mattress up a week after receiving the new mattress and could not guarantee that they would be able to collect from room of choice. If I had know this I would have purchase mattress from another company. Incredibly bad service that I would not expect from Next!


    Feefo Verified Review
  • 27th Sep 2021 Review rating - 5 out of 5.

    Cover arrived the day before from Hermes to allow time for bagging it. Being a king size mattress I did need help


    From Edinburgh

    Feefo Verified Review
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